Refund policy

If for some reason you wish to return your order please email us  at ask@owtravelproducts.com  We will provide you with a Return Identification number and the postal address to send the packet to.

• Timeframe: Returns are accepted within 30 days of purchase. If more than 30 days have passed, please contact us and we’ll do our best to assist.
• Faulty items: If the product you received is faulty, we will cover the cost of return shipping. This will be confirmed once you contact us.
• Packaging: Please include a copy of your invoice and ensure the product is securely wrapped and returned in its original, undamaged packaging.
• Change of mind: If you decide you no longer want the order, you may return it provided the product and packaging are undamaged. In this case, we will issue a full refund for the product, but you will be responsible for the return shipping costs and ensuring the item reaches us safely.
• Exclusions: For hygiene reasons, we cannot accept returns of opened underwear packages.

Refunds will be processed within 2 working days of receiving your returned items.

If you have any concerns, suggestions, or simply wish to get in touch, please see our contact details on the Contact Page. We look forward to hearing from you.